What are managed services?
In I.T. land managed services is any service that a company outsources to an I.T. service provider.
This could include monitoring the health and well-being of your servers, deploying patches and updates, managing anti-virus protection, setting up new users and generally dealing with any I.T. related issues.
An important question for businesses to consider when outsourcing the management of I.T. services is how the managed service is being delivered. Is it the traditional 8:30am – 5:00pm help desk providing reactive support and a break/fix approach to service delivery?
Or is it utilising the latest managed services software technology, where 'agents' monitor your network 24x7x365 and provide automated alerting of issues the second they are detected and can proactively deal with any issues before they disrupt your business?
the I.T. team's managed services are delivered using Kaseya's market leading, fully automated, I.T. management system. Kaseya enables us to proactively maintain and manage your I.T. system, saving you time and cost.
EASY managed services
Meet The Dude, he runs our EASY managed services system.
The Dude has x-ray vision, perceptive powers, lightning fast reflexes and along with his team of agents he never stops working. His primary job is to proactively monitor, alert and maintain the health and well-being of your I.T. system.
System management software
I.T. system management software (ITSMS) is revolutionising the delivery of I.T. support to small businesses.
Because ITSMS is intelligent software that works unobtrusively over the internet, it greatly reduces the risk of unplanned downtime and the need for human intervention. ITSMS has enabled the I.T. team to move businesses away from the traditional reactive break-fix approach and introduce proactive monitoring that keeps your I.T. systems up and running.
About the Technology
Kaseya is the brains behind The Dude – it is the world's leading provider of I.T. system management software. Headquartered in Switzerland, they have a growing global customer base of over 10,000. The word Kaseya comes from a language of the native American Indian and means 'to secure and protect'. One of the more impressive features of Kaseya is its ability to perform all of its functions remotely, securely and unobtrusively over the internet.