On-Site I.T. Support

One thing you can be sure of with I.T. equipment is that at some point in time a server will go down or a printer won’t print or a router won’t behave itself.

When those times arise our service desk can be onto it in a flash.

Our engineers are available to come to you when any issues arise with your on-site hardware and software. If you subscribe to our managed services then you already benefit from our proactive monitoring of your I.T. system and, depending on which service you subscribe to, you will also be receiving the benefits of our service level agreement (SLA) and on-site I.T. support.

But even if you’re not subscribing to our managed services we can still provide you with onsite or on the phone I.T. support for technical problems.

 

Service desk

Our service desk is powered by Autotask, the world’s leading business management software for I.T. service providers.

We integrate Autotask with Kaseya, our system management software, to provide a complete end-to-end service platform. Our service desk personnel use this platform to manage all aspects of the relationship we have with our clients – including complying with our SLA.

Autotask is a Cloud based application which enables us to be available to provide I.T. support to our clients anytime and from anywhere we have an internet connection – we could be at our desk, in a meeting with our iPad or on a break with our iPhone, it doesn’t matter. Our clients are our number one priority and we are always available to support their needs.

 

Quoting and Pricing

We can provide you with time and materials pricing as well as fixed rate pricing and if you are an existing I.T. service client then you will benefit from our contract rate pricing. We are happy to assess and quote on a wide range of on-site I.T. support.