Having trouble making your USB mouse or keyboard work?  Here are some steps to take to troubleshoot the issues.  

  • Unplug the device from your machine that is not working  
  • Restart your machine
  • Sign In (if your keyboard is the device that is not working, see note below)
  • Reconnect the device and wait to see if your computer auto reinstalls the device drivers as required
  • If nothing happens, try plugging the device into a different USB port/slot. (The problem may be the actual port)
  • If nothing happens when connecting to a different port, then the issue most likely lies with the device itself and may require replacing. 

NOTE:

If it is your keyboard that does not work, use the onscreen keyboard option, you can find this on the login screen. Select the Ease of Access icon on the bottom right-hand corner of your login screen and enable the “On-screen Keyboard”.