the I.T. team started the relationship by carrying out an audit of existing systems and requirements of different staff members, then recommended the most suitable solutions and put them in place, along with a monthly contract for Managed Services, Online Backup (Shadow Protect) and Office 365.
Simon says that with a team spread between Christchurch, Timaru and the West Coast, he sees huge benefit in the I.T. team’s 0800 service desk. “The call centre staff are brilliant – we find them very responsive and you can always get someone. They either talk us through how to fix the issue or jump into our machines and fix it then you are back underway working again.”
“To be honest, without the I.T. team’s service I don’t know what we would do for our staff on the West Coast if they were having IT issues – they would probably call me and it’s not my area of expertise! But it’s been gold for them – they know they can call the helpdesk at any time and be well looked after.
One of the other benefits of the service the I.T. team provides for Age Concern is the ability for team members to easily work from home or remotely when they need to.
A recent example was a staff member who injured her elbow but was able to work from home via Office 365. Staff can also work from home easily if they have to stay home to look after family members due to illness or other factors.
When Age Concern Canterbury recently shifted into a new building, the I.T. team were closely involved in the process.
“Mark and Brett helped us out by liaising with the builders and the electricians to make sure everything we needed was in place. They knew what we needed as an organisation and helped the transition go smoothly.”