Auckland based field technician Pankaj is thriving within the I.T. team environment – his first full time position after completing a degree in Information and Communication Technology at Ara Polytech in Christchurch.
Pan joined the I.T. team partway through the third year of his degree, having put in the hard work needed to achieve top grades in his class and demonstrating a natural aptitude for tech support and IT overall.
His first role with the company was as a technician in the Christchurch customer support team, and he has now moved into the field technician role in Auckland as part of his career progression within the business.
He appreciates the fact that the ongoing expansion of the company has naturally provided opportunities to change roles as his level of experience with IT grows, as well as the chance to change cities to the Auckland branch.
Pan’s focus in Auckland is looking after clients in the North and City centre of Auckland, remotely and with onsite visits as his customer base increases in size.
He says that improvements to systems and processes over the years as the company has grown have resulted in real benefits for both staff and customers.
For example, “having Allan as a gatekeeper to answer and manage helpdesk calls from clients made a real difference in terms of our productivity and ability to respond to client calls in a timely manner,” Pan says.
Pan would definitely recommend the I.T. team to others as a great place to work – “If you’re good at IT, give it a try!”
- Lucy Rees: Internal Supportsiteadmin2018-10-30T22:56:51+00:00
Christchurch based I.T. team member Lucy has made herself an indispensable part of the company since coming onboard four years ago. Her background is not the stereotypical ICT training - she has a Bachelor of Arts degree in stats and political science. Read more about Lucy and her role.
- Mark Taylor: Account Managersiteadmin2018-11-11T21:48:19+00:00
Mark is one of the longest standing employees at the I.T. team, joining the business when it was getting established in post-quake Christchurch. Find out more about his experience with the company.
- Pankaj Kaul: Field Techniciansiteadmin2018-11-11T20:57:14+00:00
Auckland based field technician Pankaj is thriving within the IT team environment – his first full time position after completing a degree in Information and Communication Technology at Ara Polytech in Christchurch.
- Allan Barclay: Customer Triagesiteadmin2018-10-30T22:52:14+00:00
Allan is the first port of call for client phone calls and emails to the I.T. team’s support number (and ticketing system). He handles incoming customer issues, works out the most likely cause and then directs each issue to the person on the team who has availability and the skillset required to address it. Read more about Allan and his role.