Managed IT Services & Support

Working with The I.T. Team gives you the option of our monthly Managed Services contract, or a customised IT support arrangement.

Our Managed I.T. Service is designed to deliver predictable monthly costs for all your IT services, taking a proactive approach to all your technology needs.

Enhance productivity with The I.T. Team's Managed IT Services, transforming your technology into a catalyst for success. Our expert team swiftly resolves technical issues, ensuring uninterrupted operations and aligning IT systems with your business goals. We offer reliable, personalised solutions communicated in clear, jargon-free language. Whether you need remote troubleshooting or on-site assistance, our local technology experts are ready to respond with speed and understanding. Our meticulous planning and agile response times mean we're there for you at a moment's notice, seamlessly integrating our support into your daily business activities.

Choose from our monthly Managed Services contract for predictable costs and proactive technology management or opt for a customised IT support arrangement tailored to your specific needs. Our Managed Services give you the confidence that all technology aspects are covered, while our flexible options ensure a perfect fit for your organisation, whether it's ongoing support or a one-off project.

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We offer

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Proactive IT Support Team

As a managed customer, you benefit from a dedicated and proactive support team: a Customer Success Specialist for guidance, a Primary Engineer for strategic IT oversight, and Onsite Technicians for onsite technical assistance. These experts work together seamlessly to ensure your IT operations are efficient and aligned with your business goals.

IT Service Desk

Our IT Service Desk is renowned for its swift, efficient assistance and friendly, jargon-free communication, empowering your team to seek and receive the help they need without hesitation. Our highly skilled professionals handle a wide range of issues, from simple troubleshooting to complex technical challenges, ensuring minimal disruption to your operations.

Security Operations Centre

Our Security Operations Centre (SOC) plays a vital role in keeping our customer estates safe. With skilled staff constantly examining cyber intelligence from various sources, they process and analyse threats to manage our incident response. By leveraging cutting-edge technologies and proactive monitoring, our SOC team swiftly identifies and mitigates risks, ensuring robust protection for your organisation. If security is a priority, you should explore our comprehensive Cyber Security Services for a broader range of protective measures.

User Transition Services

Dedicated to seamless transitions, our New and Departing User Team expertly manages onboarding and offboarding processes. They ensure that new users are warmly welcomed and equipped for success, while departing employees are offboarded securely and with respect. As a key part of our managed services, we pride ourselves on performing these transitions exceptionally well, knowing just how much they matter to everyone involved.

Network Operations Centre

Our Network Operations Centre (NOC) offers relentless oversight of your environment's performance. Utilising the advanced capabilities of our remote monitoring and management tools, we actively monitor, update, and maintain your devices. This approach empowers us to pre-emptively address issues, effectively self-healing minor problems before they escalate.

IT Procurement

Our procurement team simplifies the process of acquiring IT assets, saving you both time and money. Leveraging our volume agreements with leading hardware vendors, we ensure you get the best deals to meet your business needs. They are ready to assist with recommendations, standard offerings, and coordinate delivery and installation with our technicians.

Success stories

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Success Stories

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He Waka Tapu

“With regards to infrastructure and IT services, we, He Waka Tapu, are probably one of the leaders, or close to, and that would definitely be thanks to The I.T. Team for putting things in front of us so we are always improving.”

Family Action

Michelle Clayton, CEO/Tumuaki at Family Action, had a very clear idea of what she wanted when the not-for-profit approached The I.T. Team for assistance “Digital security is very important to us. My request was to create a security system as formidable as tigers and sharks with laser beams”, in a nod to the famous Austin Powers line.

Community Care Trust

“It’s great to be able to meet with The I.T. Team staff and management regularly and to have people we know personally to contact when we have issues to resolve, or to get advice on the best approach.”