For AJ, joining the I.T. team was a move into a less isolated environment where he’s able exchange knowledge, experience and plenty of laughs with his team mates on a daily basis.
He started at the company in December 2016 from five years working in-house with Canterbury Museum where he was the sole IT resource.
He says his knowledge of technologies has increased dramatically since starting the role, since the company supports such a range of software, hardware and provides a diverse range of solutions on behalf of clients.
AJ has enjoyed the challenges of working within the IT team environment and the fact that every day is different.
A core part of his role as a system engineer is to come up with solutions for his clients and ensure that he is across the full range of technology each client has on site.
He says some of the milestones for him in the role to date have included seeing individual clients really flourish in their businesses thanks in part to the solutions the I.T. team has implemented for them.
“It’s great to see the clients I support really benefiting from the work we do for them. Every time I do the job well and the client’s organisation functions better than they were previously, there is a feeling of personal achievement.”
He is excited to see where the IT team will progress to in the future, particularly with the rapidly changing world of technology.
“We are definitely becoming more specialised in terms of the roles we perform for clients, particularly in areas like security and being able to build our internal resources to deliver specific services for our clients,” he said.
“Being part of the I.T. team is a rewarding experience where I feel I’m valued and my contribution actually matters, rather than simply being told what work to do.”
- Lucy Rees: Internal Supportsiteadmin2018-10-30T22:56:51+00:00
Christchurch based I.T. team member Lucy has made herself an indispensable part of the company since coming onboard four years ago. Her background is not the stereotypical ICT training - she has a Bachelor of Arts degree in stats and political science. Read more about Lucy and her role.
- Mark Taylor: Account Managersiteadmin2018-11-11T21:48:19+00:00
Mark is one of the longest standing employees at the I.T. team, joining the business when it was getting established in post-quake Christchurch. Find out more about his experience with the company.
- Pankaj Kaul: Field Techniciansiteadmin2018-11-11T20:57:14+00:00
Auckland based field technician Pankaj is thriving within the IT team environment – his first full time position after completing a degree in Information and Communication Technology at Ara Polytech in Christchurch.
- Allan Barclay: Customer Triagesiteadmin2018-10-30T22:52:14+00:00
Allan is the first port of call for client phone calls and emails to the I.T. team’s support number (and ticketing system). He handles incoming customer issues, works out the most likely cause and then directs each issue to the person on the team who has availability and the skillset required to address it. Read more about Allan and his role.