Managing rapid growth has its challenges. New staff must to be added into the system with access to applications, hardware and training, while all maintenance, monitoring and support of the internal systems and devices continues and expands.
Typically, these tasks were managed internally, but it was becoming a distraction for specialist staff whose focus was needed elsewhere.
IntegrationWorks Managing Director, Rob Benson, knew they needed to outsource the internal systems management to a dedicated and reliable Managed IT service provider.
“Our specialist IT team liked to do our internal IT themselves, but that wasn’t well coordinated, and was causing problems from a productivity point of view. Staff were getting bogged down with tasks that wasn’t their expertise, and there were inconsistencies with who was doing what. It was becoming a constant cause of frustration and we needed a happy medium; a capable and trusted provider that could deliver an integrated, fully managed services solution across our several locations and time zones. We found that in The IT Team,” he said.
IntegrationWorks compared three service providers and chose The IT Team based on quality, and flexibility of terms. Rob said that with having staff in IntegrationWorks’ remote locations and experience of working with global organisations, the IT Team’s presentation was superior and most cost-effective.
General Manager of The IT Team Connon Daly said, “At the outset there were several outstanding IT issues and projects that needed to be completed; one of which included changing the IntegrationWorks billing system. Most of their applications were cloud based, so the transition was reasonably straightforward. However, there was a lack of consistency across the different locations and among teams which needed some attention.
“We now provide hardware, networking, managed services and datacentre services to Integration Works internationally.”
“It all went very smoothly, and everything is secure and up to scratch. Before we would have to deal with upgrades and network and equipment issues, now the IT Team look after this,” said Rob.